My Instant Pot Customer Service Experience // Instant Pot Fail *Update*
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I have the 6 quarts and it has no QC sticker. 😒
We got one of these also a few weeks ago and had a C8 code problem, I did the same as you with the same exact response from them, They sent a new one out to us and its on the way. Ours also doesn't have the quality control sticker. I think that they responded great in handling this for us, Just hope the new one doesn't have the same issues.
Good to know that they have good customer service. Thanks for the update!
Too many competitors now… but my original IP is still running strong 3 years later. If they fail, I'll just buy another.
My 6 qt & mini Duo Nova Plus models that were purchased just before Christmas have no round stickers on the underside, but my plain 6 & 3 qt Duos purchased in 2018 do.
Just viewed your video I decided to check my instant pots I own seven Instant pots different sizes and models Out of seven only four pots have QC labels on the bottom of pot Strange right?? Just thought I would mention it
Glad your experience went well. I had a horrible experience with them. I will never buy an instant pot product again. Luckily, Target was willing to work with me and let me return the pot. Mine was less than 3 months old and defective. It took instant pot over a month to get back to me. I had to keep calling.
I have the 6qt 7-in-1 Duo from 2017 & just love it. She's the only IP I have/need. No probs so far! How long are the warranties for? Pretty sure I never registered mine OOPS! Prob past warranty time anyway.
Thanks for the update! It never occurred to me to look at the bottom of any of my bases – neat looking😂. My 6-qt Duo Evo Plus purchased in November 2019 doesn't have a sticker on the bottom either. My (2) 3-qt ultra's both have stickers. Please do let us know what IP says about no sticker. Glad you received a new Evo Plus so quickly! I'm jealous you have 2 inner pots😉 I've emailed a couple of times to find out when the inner pot will be available to buy. All they say is the model is brand new & not available yet – boo! That's the only thing so far I don't like about the Evo Plus – only the one pot.
I'm so glad you got your new IP!
Cook Book !! cant wait!! and thanks.. just looked under my 6qt ultra and no sticker? maybe they only check at random or one out of so many? I use it all the time, so far so good,, one of the best purchase i have ever made. i would really really like to get one of the first printing of your book….
Hi Nili, Very good to hear about the great response time and how they handled this. Happy to hear they replaced with no problems. I just went and looked on the bottom of my Duo Plus and my new Duo Evo Plus and there is NO quality control sticker on either one. I find that very interesting and also a bit concerning. I still have my old first Instant pot the duo in the basement and works great too. I was going to give it away, but thinking I just may hang onto it. Did you register your new instant pots when you get them? I heard the warranty does not apply unless you register them online within 30 days. I got the Duo Plus just before Christmas and have not registered it yet or my new Evo. Guess I had better if that is what to do. Thanks for your true honesty for all of us and letting us know these things. You have a wonderful day and will wait and see what you cook up next… Many hugs. Claudia
My Vortex totally died Thursday night in the middle of cooking. 😫 Still waiting to hear back on my ticket. My Evo Plus also does not have a sticker on the bottom either.
I had all those photo requests when I contacted them when my pot would come to pressure but the timer wouldn't start. They did sent me a new pot. I just had a bit longer longer wait time before they responded initially. Oh man I didn't think to keep my extra inner pot!
I love good customer service! gj InstantPot!
Thank you so much for this. Your videos are excellent. I’m considering purchasing this particular instant pot due to your earlier videos and was waiting to hear about your customer service experience.
I have my 3 Qt Instant Pot which I have used now for over 6 months, but had it for over 3 years. So far I have not had any problems with it and hope it give me years of service. I purchased a 6 Qt pot for my brother and sister-n-law and hope they enjoy it also.
Hi just check out your video and I also check my duo and there is no round sticker at the bottom.
Hey there, just wanted to let you know…I don’t have a Duo Evo Plus, just two 8 Duos (ordered 3.5 years ago) and both have the QC sticker, but the Instant Pot Duo Crisp I won in December does not. I’m wondering if the newer models do not come with a sticker on them anymore since neither one of your two had one and my newest one doesn’t. I’m interested to see what they say back to you when you email them about it. The very first one I ordered I had a defect with it, and went through the same customer service steps that you did and I agree that the company is great to work with. Thanks for the update
I’ve not had good luck with Instant Pot customer service. My pot issue is that often the valve won’t pop up to pressurize. Yes I’ve properly cleaned it. They wanted me to send them all those same pictures. Ultimately since my pot is outside of the warranty, they offered 30% off to buy a new one. I declined the offer because it would still cost me more with that discount than I paid for my pot. So basically nothing was solved.
Nice job IP folks! Hooray for the additional pieces you can keep, very handy!
Have the IP Duo Mini and it DOES have a QC sticker on bottom. 🙂
How did you send a picture to them? I don't understand how you do that. I am not very techy. Sorry!
Your integrity is beyond reproach, Nili. I'm glad the company sent you a replacement.
When can I buy your cook book ? Will it ship to Canada?
Smiling Nili… I have had great responses so often over the years with many aspects of diff't Ipots…I felt confident you'd have a good experience..
I was hoping & looking forward to this feedback for all of us..Thank you very much. Very interesting to hear about quality control sticker…I'll be
checking & telling others about it. Very nice you now have the replacement & can feel somewhat confident this one may work…~cheers~ and good
luck…enjoy!
“Has (
Which is better
The one with the dial
Or the push botton texture
I had a problem with my pot over a year ago and was sent a new one with little hassle. I kept all the extras. I actually keep one lid designated for savory and the other for sweet stuff!
How long do these pots last?
You asked for some "sticker reports" so here is mine. The 8 qt EVO Plus I purchased from Instant Pot did not have a QC sticker on the bottom. After watching this vlog I looked at the 6 QT EVO I purchased from Instant Pot and it does NOT have a QC sticker on the bottom of it either. My first EVO plus 8 QT seemed to have a Sous Vide issue with temp control and like you they replaced the 8 QT with a completely brand new one. And low and behold, the replacement 8 QT DOES NOT have a QC sticker on the bottom either. The EVO 8 QT with the Sous Vide issue seems to work just fine as I have done hard boiled eggs and chicken soup since. Your subscribers may not be aware or they do not have a Induction range but both the EVO 6 and 8 QT inner pots are induction ready. I have used it to pre heat (boil) water prior to starting chicken soup and pinto beans etc. The induction system in my LG range can bring a half inner pot to boil in a matter of 3 or 4 minutes. Love induction. Hope my sticker report helped.
TNX so much for this. The 5 older models I've bought for my self & family members have so far had no problems that I'm aware of. Just used mine to make a beef stew yesterday. Yummy!
That really is great customer service! Glad you got a new IP!
I would let them know the replacement didn’t have a sticker just in case. Thank for sharing!
But mine is just the 6qt duo.
Hello from Canada. After watching this video I went and checked my instant pot. Sure enough I have a quality control sticker on the bottom. Never saw that before.
I have same pot, I have been using since Xmas. I also had the C8 code, tried turning down the sauté to 4 or 5 but kept happening.
Called customer service had to do same as you and received a new one today. From email to receiving my new one was less than a week.
I live in Canada and their customer service was excellent and quick.
Fingers crossed the new one doesn’t have same issue.
Thanks for the update. I'd say you received prompt replacement. Like any company, sometimes a part fails. The new unit will probably work great.
Hmmmm very interesting that there was not a sticker on the new one either. I will be curious to know what the explanation from them as to why there isn't one.